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<li><a href="http://www.new.citynewslive.com/Article/Greet-to-Great---3-Ways-to-Master-the-Welcome/4200320092003330965">Greet to Great - 3 Ways to Master the Welcome</a><br>Are you a Master of the Welcome?  With these three tips, you'll have front line success!</li><li><a href="http://www.new.citynewslive.com/Article/SSTOP--5-Steps-to-Approach-Complaining-Customers/4200320092003385920">SSTOP! 5 Steps to Approach Complaining Customers</a><br>SSTOP will help you diffuse anger, change minds and offer approachable service!</li><li><a href="http://www.new.citynewslive.com/Article/Five-Keys-to-UNFORGETTABLE-Phone-Service/4200320092003319882">Five Keys to UNFORGETTABLE Phone Service</a><br>In 2006, a study of 2,300 British consumers conducted by Harris Interactive revealed the general public's frustration with poor phone service.  According to their research, 65% of consumers withdrew their business due to poor service experiences.</li><li><a href="http://www.new.citynewslive.com/Article/12-Phrases-That-Payses-for-the-Phone/4200320092003319870">12 Phrases That Payses for the Phone</a><br>If you control language, you control thought. If you control thought, you control conversation. If you control conversation, you control outcomes.  Use these Phrases That Payses™ to make your phone calls unforgettable!</li><li><a href="http://www.new.citynewslive.com/Article/58--More--Phrases-That-Payses/4200320092003311270">58 (More) Phrases That Payses</a><br>If you control language, you control thought. If you control thought, you control conversation. If you control conversation, you control outcomes.</li><li><a href="http://www.new.citynewslive.com/Article/23-Phrases-That-Payses/4200320092003248695">23 Phrases That Payses</a><br>These 23 one-liners ooze friendliness and approachability</li>

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<B>Writing and Speaking</B></A><BR><A
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